Returns & Refund Policy

Return Window

You may request a return within [PLACEHOLDER: return window — e.g. 30 days] of the delivery date. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return

Email us at [PLACEHOLDER: contact email] with your order number and the reason for your return. We will reply with instructions and the return address. Please do not send items back without contacting us first — unsolicited returns cannot be processed.

Refunds

Once we receive and inspect your return, we will notify you and issue a refund to your original payment method within [PLACEHOLDER: e.g. 5–10 business days]. Original shipping charges are non-refundable.

[PLACEHOLDER: restocking fee, if any — e.g. 'A X% restocking fee applies to returned devices.' or 'We do not charge restocking fees.']

Non-Returnable Items

For hygiene and safety reasons, opened or used personal care products — including serums and needle cartridges — cannot be returned. [PLACEHOLDER: adjust to match your actual policy]

Sale items and gift cards are final sale and cannot be returned.

Damaged or Defective Items

If your order arrives damaged or defective, contact us at [PLACEHOLDER: contact email] within [PLACEHOLDER: e.g. 7 days] of delivery with photos, and we will replace the item or refund you in full — your choice.

Exchanges

We do not offer direct exchanges. The fastest way to get what you need is to return the original item for a refund and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product, in which case we will provide a prepaid label. [PLACEHOLDER: adjust to match your actual policy]

Contact Us

Questions about a return or refund? Email us at [PLACEHOLDER: contact email].